Frequently Asked Questions

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Where do you ship in Canada?

We ship Canada-wide from Vancouver and Toronto hubs.

Typical delivery: 2–6 business days based on province and service level.

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Are your oils safe for pets?

Always diffuse in a ventilated area and consult your vet for specific sensitivities.

Avoid direct topical use on pets unless advised by a veterinarian.

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How do I clean my diffuser?

Rinse with warm water and wipe with a soft cloth. Avoid harsh chemicals.

For deep clean: run with water + a few drops of white vinegar for 3–5 minutes, then rinse.

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What is your return policy?

Returns accepted within 30 days in original condition.

Refunds are issued to the original payment method within 5–7 business days after inspection.

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How can I contact support?

Call us Mon–Fri 9:00–18:00 PT at +1 604-672-1834. We’re happy to help.

For order lookups, keep your order number handy for faster service.

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Limited-time perk: Free expedited shipping for orders over $75 ends in